Privacy Policy

This Privacy Policy helps explain how K-TOWN BULGOGI LLC and hereafter “KTB”) collects, uses, stores, and shares your information when: i) You visit KTB’s website at https://www.k-townbulgogi.com, or visit any other digital platform where this Privacy Policy is posted (collectively “Site”); ii) You purchase our products and services (“Products”); iii)You communicate with us by e-mail, text or telephone (“Communications”); and iv) We interact with service providers, partners, governmental agencies, and other third parties (“Third Parties”).

To learn more please see below.

1. What information do we collect and how do we use it?

We collect your information when you interact with us directly, including when you: i) access and navigate our Sites; ii) create an account with us; iii) participate in our rewards or loyalty programs; iv) purchase our Products; v) engage in Communications with us; vi) participate in a promotion, such as a sweepstakes or contest; vii) post a tagged photo, video or other content on a third party social network; viii) post a Product review, question, answer, or other information on the Sites; ix) or otherwise interact with us.

The information we collect when you interact with us directly includes, but may not be limited to your name, contact information, facial geometry, email address, photograph, signature, mailing/billing address, phone number, payment information, and purchase and transaction history.

Information we receive from Third Parties

Our company might gather additional details about you through external sources. This includes specific demographic data (such as household size, age, and gender) and your purchasing preferences. We utilize this information to enhance and update our records, refine the personalization and quality of our interactions with you, and assist in the prevention and detection of fraudulent activities.

Information automatically collected from you

Whenever you engage with our Websites and Products, or communicate with us, we may automatically obtain various kinds of information pertaining to you, which includes:

1. Usage: This encompasses details like the features you utilize on our Site, the links and items you interact with, the pages you visit, the emails and advertisements you view, products you view and buy, browsing times, and your entry and exit pages. We may gather this data using multiple tools.
2. Device: We collect data about the device you use, which may include the device type, a unique device identifier (UDID) set by us or our service providers, your device's IP address, operating system, browser type, and how you use our Site.
3. Location Data: We gather information such as general location data (derived from your IP address or indicating a city or postal code). Our Site may also collect your device's location data. For precise geolocation information, your device usually requires your consent. This information, combined with other data you provide, helps us offer location-based services like local store information, search results, special offers, and personalized content. You can typically control precise geolocation settings through your device.
4. Cookies: Cookies are small data files on your device identifying your browser. We use session cookies (which expire when you close your browser) for site navigation, and persistent cookies for personalization, preference remembering, and security. Persistent cookies also help us deliver advertising on and off our Site. You can control these through your browser settings.
5. Pixels: These are codes embedded in websites, videos, emails, or ads that send usage information to a server. Pixels, which come in forms like image or JavaScript pixels, can work with cookies to track activity across devices and browsers. They help us track communications, deliver advertising, and integrate social media features.

Internet-based advertising

We sometimes collect information about how users interact with our Site and other websites over time. This is often done in partnership with third-party advertisers. These third parties may gather details about your visits to our Site and how you interact with our ads, using technologies like cookies and web beacons.

We share some information with these third-party ad networks, but only in a combined form that helps us improve our website and ads. These third parties may use this data to show you ads they think you'll be interested in, based on your online activities.

Social Media Widgets

Our Site includes social media buttons or features from platforms like Facebook, Twitter, Instagram, Pinterest, YouTube, and FourSquare. When you use these features, they might collect information about you, such as your IP address and which pages you visit on our Sites. They might also put cookies on your device. These features are hosted either by the social media companies themselves or by our Sites. The way these features work and how they use your information is controlled by the privacy policies of each social media network.  Children under 13 years of age

This Site is directed to adults and does not knowingly collect personal information online from children under the age of 13 without prior parental consent. If you are the parent or guardian of a child under the age of 13, and you believe your child has provided personal information to our Sites that you would like us to delete, please contact us at the below email.

2. How We Use Your Information.

We may use your information to:

Collect to fulfill various functions and services. These include processing your product orders, responding to your email inquiries, updating you on new products (utilizing third party email systems such as YOTPO), and supporting our core business operations such as order fulfillment, managing internal processes, authentication, as well as loss, fraud prevention, and ensuring public safety. We also communicate with you about our products and promotions, provide and improve our Site and maintain your KTB account.  Our efforts extend to enhancing our marketing strategies and promotions. We statistically analyze the usage of our Site, and communications, to better understand and serve our customers. Additionally, we use your information to contact you, resolve disputes, investigate problems, and enforce our terms and conditions. This data helps us diagnose server issues, manage our Sites effectively, and improve our product offerings.  Lastly, we may use the information in the context of significant business transactions, such as mergers, acquisitions, sales of assets, bankruptcy proceedings, or similar events.

3. How we share your information

We may share your information under certain conditions:

With Your Consent: We can disclose or share your information if we have your consent, which may be obtained in various ways including written agreements, online approvals, “click-through” agreements, when you agree to our terms for using our Sites, or verbally (such as over the phone).

With Service Providers & Business Partners: We may share your information with third parties such as service providers, affiliates, business partners, credit/debit card processors, entities that assist with billing and shipping, customer service, third-party auditors, law firms, marketing and advertising networks, internet service providers, data analytics providers, companies that help fix or identify errors on our Sites, and those that protect against harmful activities.

In Business Transfers: In cases of a business transaction like a merger, acquisition, joint venture, reorganization, financing, or sale of company assets, or in events like bankruptcy, your information may be transferred to third parties as a business asset.

For Legal Process & Protection: We may disclose your information to comply with laws, regulations, legal processes, or governmental requests. This is also applicable when we need to enforce agreements, protect our rights, property, or safety, or that of others, in legal claims or disputes, to protect our Sites and others from improper use, and to facilitate or verify tax, fee, or other obligations to governments.

4. How we secure your information

Although no system or website can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in accordance with all applicable laws and regulations, as appropriate to the sensitivity of your information.

5. Third Party Sites.

Links to Third Parties: Our Site may include links to websites/applications that are owned or operated by Third Parties. Please note these links are provided for your convenience and information and may operate independently from us and have their own privacy policies and/or notices. This Privacy Policy does not cover the practices of those websites/applications. We encourage you to review the privacy policies on those websites/applications to see how they collect and use information.

Payment Processing Third Parties: KTB does not directly process credit card transactions. Instead, all credit card processing is handled through third-party payment gateways, including Shopify (Shop Pay), PayPal, Stripe, Google Pay, and Apple Pay. When You make a purchase on our site, you are actually using these third-party services to complete the transaction.

For one-time payments, KTB utilizes Stripe as our primary payment processor. It's important to note that in these transactions, your credit card information is not stored on our files or servers. Stripe, as a third-party service provider, manages and retains this data. This approach ensures enhanced security and compliance with payment card industry standards.

Since these payment processors are separate entities, their handling, storage, and use of your personal and financial information are governed by their respective privacy policies. We encourage you to review these policies to understand how these organizations manage your information.

While we select our third-party partners with great care, particularly regarding their reputation for security and privacy practices, it's important for you to understand that their platforms are not operated or controlled by our company. Therefore, any information you provide to these third-party sites is subject to their respective privacy policies and security practices, which may differ from ours.

We are committed to maintaining transparency about our partnerships and practices regarding third-party sites to ensure you remain informed about how your data is handled when interacting with our website.

6. Deleting Your Account.

You may delete your KTB account at any time. We will email you instructions to confirm your identity and finalize your deletion after you submit your account deletion request. Please note: deleting your account will result in the loss of any benefits associated with your account. KTB may still retain certain information connected to your purchase history.

7. Notice For California Residents.

As part of our commitment to privacy and in compliance with the California Consumer Privacy Act (CCPA), this notice serves to inform California residents of their specific rights regarding their personal information.

Your Rights Under the CCPA.

As a California resident, you have certain rights regarding the personal information we collect. These rights include:

• Thight to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices or rates for goods or services, provide you with a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.e Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. This includes the categories of personal information we have collected, the sources from which the information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share that information.
• The Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions.
• The Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. KTB does not sell personal information, but if this changes in the future, you will have the right to opt-out.

How to Exercise Your Rights.

To exercise any of these rights, please submit a verifiable consumer request to us by email at the below email address.
Only you, or a person authorized to act on your behalf, may make a verifiable consumer request related to your personal information.

Changes to This Notice.

We reserve the right to amend this notice at our discretion and at any time. When we make changes to this notice, we will post the updated notice on our website and update the notice's effective date.

Contact Information.

If you have any questions or comments about this notice, our Privacy Policy, the ways in which we collect and use your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at the below email.

KTB values your privacy and is committed to protecting your personal information and your right to privacy.

Notice of Use of Sensitive Personal Information

We do not use California resident sensitive personal information for any purpose other than is permissible under the CCPA. Specifically, we do not use sensitive personal information of California residents to derive characteristics about California residents.

California’s “Shine in the Light” law

If you are a California resident and an KTB customer, you have the right to request information from us once per calendar year regarding the customer information we share with third parties for the third parties’ direct marketing purposes. To request this information, please send an email to Contactus@k-toWnbulgogi.com with ‘Request for California Privacy Information’ in the subject line and in the body of your message. We will provide the requested information to you via an email response.

California’s “Eraser Button” Law

If you are a California resident under 18 years old and a registered user of the Site (as defined above), you can request that we remove content or information that you have posted to our website or other online services. Fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please contact us or call customer service at 1-888-742-2898.

Notice of Financial Incentive.

KTB Reward is a voluntary loyalty program. By joining KTB Rewards, you may receive points to purchase additional items at a reduced cost*:

*Some restrictions apply.

Under the CCPA, KTB Rewards may be considered a Financial Incentive Program. In order to provide you with the incentives described above, we use personal information about you including your name, phone number, email address, purchase history, birthdate, etc. to identify you as a member of the program and provide you with relevant messaging, experiences, and deals. These financial incentives are reasonably related to the value of the data you provide.

We incur a variety of expenses related to the KTB Rewards program. We make this investment in order to offer a more personalized and relevant Guest experience. The expense associated with the program incentives will vary as it is dependent on your engagement with the loyalty program, including total annual spend at KTB and the frequency and depth of discounts you choose to use.

8. Notice For Virginia, Colorado, Connecticut, and Utah Residents.

This notice is specifically for residents of Virginia, Colorado, Connecticut, and Utah, in accordance with the data privacy laws in each respective state. As part of our commitment to protecting your privacy, we outline your rights regarding your personal information.

Your Rights Under State Privacy Laws

Residents of Virginia, Colorado, Connecticut, and Utah have specific rights under their state's data privacy laws. These rights include:

• The Right to Access: You have the right to confirm whether we are processing your personal information and to access that information.
• The Right to Correct: You can request the correction of your personal information if it is inaccurate or incomplete.
• The Right to Delete: You have the right to request the deletion of your personal information that we have collected.
• The Right to Data Portability: You have the right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
• The Right to Opt-Out: You have the right to opt-out of the processing of your personal information for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
• The Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

How to Exercise Your Rights.

To exercise any of these rights, please submit a request to us via the email address below.

We may need to verify your identity before processing your request, which may involve confirming certain personal information you have previously provided u

We may need to verify your identity before processing your request, which may involve confirming certain personal information you have previously provided u

Changes to This Notice.

We reserve the right to amend this notice at any time. Any changes will be posted on our website with an updated effective date.

9. Notice for Nevada Residents.

If you are a Nevada resident, you have the right to submit a request directing us not to make any sale of your personal information. KTB does not sell your personal information. However, to request email confirmation that we do not sell your personal information, please send an email to the below email address with 'Request for Nevada Privacy Information' in the subject line and in the body of your message. We will provide the requested information to you via an email response.

10. Contacting KTB.

If you have any questions, please contact us by clicking the link or by calling 1-888-742-2898 to reach KTB or via email at Contactus@K-townbulgogi.com.